Shipping policy

All orders are subject to a 1-2 business day handling time. Orders are shipped via UPS Ground as the standard service, with expedited shipping options available at checkout. Delivery estimates displayed at checkout are provided directly by the carrier and are not guaranteed; MITNEYWOO LLC is not liable for delays caused by the carrier, weather conditions, or other circumstances beyond our control. Delays may also occur during peak periods such as holidays, promotional events, and other busy seasons. Please note using Priority mail is not an expedited service if you require items but a certain date use Overnight or 2 day UPS only.

Overnight delivery is available for U.S. clients when orders are placed prior to 11:00 AM Eastern Time. Orders placed after 11:00 AM Eastern Time will be processed the following business day. Clients requiring Saturday delivery must contact our support team in advance to confirm availability.

International orders are shipped through DHL Express or UPS. Customs duties, taxes, and fees are not collected at checkout and will be billed separately by the carrier. The recipient is solely responsible for payment of all such fees. MITNEYWOO LLC is not responsible for delays, holds, or fees incurred at customs.

Signature confirmation upon delivery may be required for certain orders. Clients are responsible for ensuring that someone is available at the delivery address to sign for the package if applicable. If you are unavailable for signature during time of delivery, a redelivery may be scheduled through the website of the mail courier. In the event that your package is returned to us due to a failure to claim your package in the allotted time, you will be issued a store credit for the item, or you may choose to have your item redelivered, which postage costs you will be responsible for.

MITNEYWOO LLC is not responsible for any delivery issues that may arise from incorrect or incomplete addresses. Any such package that is returned to us due to incorrect or insufficient addresses are to be rearranged for delivery, which postage costs you are responsible for.